The Fine Print

1.0 PRIVACY POLICY AGREEMENT

Dragon A/C & Heating Co. (The Company) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website, make use of our online facilities or services, or provide their information to us and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with The Company of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time The Company decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to The Company, and it governs any and all data collection and usage by us. Through the use of https://www.dragonacandheating.com, our online facilities and services, or other means of providing us with your information, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that we do not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of, and share the information collected.

Specifically, this Policy will inform you of the following:

1. What personally identifiable information is collected from you through our website;
2. Why we collect personally identifiable information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information.

1.1 INFORMATION WE COLLECT

It is up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

• Voluntarily provided information which may include your name, address, email, phone number, etc. which may be used when you schedule our services.
• Information automatically collected when visiting our website, which may include cookies, third party tracking technologies, and server logs.

In addition, The Company may have the occasion to collect non-personal anonymous demographic information, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining a superior online customer experience.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of completed online forms, surveys, or emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for in this Policy.

1.2 WHY WE COLLECT INFORMATION AND FOR HOW LONG

We are collecting your data for several reasons:

• To better understand your needs and provide you with the services you have requested;
• To fulfill our legitimate interest in improving our services and products;
• To occasionally send you promotional information we think is relevant to you;
• To contact you to fill out surveys, request reviews, or participate in other types of market research;
• To customize our website according to your online behavior and personal preferences;
• To register HVAC equipment warranties;
• To record any required data in regards to refrigerant and/or HVAC equipment transactions.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria:

• The length of time your personal information remains relevant;
• The length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations;
• Any limitation periods within which claims might be made;
• Any retention periods prescribed by law or recommended by regulators, professional bodies or associations;
• The type of contract we have with you, and our legitimate interest in keeping such information as stated in this policy.

1.3 USE OF INFORMATION COLLECTED

The Company does not now, has not in the past, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties. The Company does not share mobile information (e.g. phone numbers) with third parties/affiliates for marketing/promotional purposes.

The Company may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from us.

The Company may also be in contact with you with regards to providing reviews, completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

The Company may feel it necessary, from time to time, to contact you on behalf of our other external business partners with regards to a potential new offer which may be of interest to you. If you consent or show interest in presented offers, then, at that time, specific identifiable information, such as name, email, and/or phone number, may be shared with the third party.

The Company may find it beneficial to all our customers to share specific data with our trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, or deliver support. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services requested, and as such they are required, in accordance with this agreement, to maintain the strictest of confidentiality with regards to all your information.

The Company uses various third-party social media and online features including but not limited to https://facebook.com/dragonacandheating, https://www.instagram.com/dragonacheating/, https://twitter.com/Dragon_ACH, https://yelp.com/biz/dragon-a-c-and-heating-new-waverly, https://g.page/r/CYQjHZTTxEg3EAE and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within The Company's control.

1.4 DISCLOSURE OF INFORMATION

The Company may not use or disclose the information provided by you except under the following circumstances:

• As necessary to provide services or products you have ordered;
• In other ways described in this Policy or to which you have otherwise consented;
• In the aggregate with other information in such a way so that your identity cannot reasonably be determined;
• As required by law, or in response to a subpoena or search warrant;
• To outside auditors who have agreed to keep the information confidential;
• As necessary to enforce the Terms of Service;
• As necessary to maintain, safeguard, and preserve all the rights and property of The Company.

1.5 NON-MARKETING PURPOSES

The Company greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in The Company's products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

1.6 CHILDREN UNDER THE AGE OF 13

The Company's website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database.

1.7 UNSUBSCRIBE OR OPT-OUT

All online users and visitors to our website have the option to discontinue receiving communications from us. To discontinue or unsubscribe from receiving emails, send an email that you wish to unsubscribe to dragonacheating@gmail.com. To discontinue or unsubscribe from receiving text messages, text reply STOP. To discontinue receiving notifications in the mail, send an email that you wish to unsubscribe to dragonacheating@gmail.com. If you wish to opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. The Company will continue to adhere to this Policy with respect to any personal information previously collected.

1.8 LINKS TO OTHER WEBSITES

Our website does contain links to affiliate and other websites. The Company neither claims nor accepts responsibility for any privacy policies, practices, and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that may collect personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

1.9 SECURITY

The Company takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and devices in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user's personal information under our control.

The Company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of personal information.

1.10 ACCEPTANCE OF TERMS

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our website or online services. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

1.11 HOW TO CONTACT US

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, phone number, or mailing address.

EMAIL: dragonacheating@gmail.com

PHONE NUMBER: 936-355-1083

MAILING ADDRESS:

PO Box 470

New Waverly, TX 77358

1.0 INVOICING

1.1 PAYMENT AGREEMENT

Accounts not paid by the due date are subject to an 18% per annum finance rate, charged at 1.5% per month.

1.2 LIMITED WARRANTY

All materials and equipment are warrantied by the manufacturers' or suppliers' written warranties only. All service performed by Dragon A/C & Heating Co. (The Company) is warrantied for 30 days or as otherwise indicated in writing. The Company makess no warranties, express or implied, and its agents or employees are not authorized to make any such warranties on behalf of The Company.

2.0 MAINTENANCE AGREEMENT

2.1 LENGTH OF TERM & RENEWAL

Purchase of a preventative annual maintenance agreement (The Agreement) entitles the customer to one spring and one fall (completed in order of whichever comes first) service for a 12-month period following the date of purchase. The Agreement renews once per year until cancelled.

2.2 SCHEDULING

No maintenance visits (Visits) will be scheduled on weekends or holidays. Visits are scheduled Mon-Fri, 8-5 with season start dates of spring in Apr and fall in Sept. Initial Visits may be scheduled any time of the year. Subsequent Visits for active Agreements prefer to be scheduled no later than May 31st for spring and Oct. 31st for fall. We ask that customers who are unable to be present during the Visit leave a key behind with a neighbor or allow remote access. It is not required for anyone to be present for the Visit, but the technician does need access to the thermostat and inside equipment to perform service.

It is the customer’s responsibility to ensure all contact information is correct and notify Dragon A/C & Heating Co. (The Company) of any changes. After two attempts to schedule a prepaid Visit and no response is received, the Visit will be considered complete.

2.3 DISCOUNT

Parts discount was included with older maintenance agreements. We have temporarily removed discount verbiage from current agreements until such time our invoicing system allows for automatic discounts.

2.4 REFUND POLICY

After two attempts to schedule a Visit and no response is received, no refunds, credits, or Visits beyond the 12-month period will be issued for the unscheduled Visit. The Agreement is transferrable to new residents; therefore, if the customer moves, the new resident is entitled to any prepaid Visits, provided The Company is able to contact the new resident. The Company reserves the right to cancel The Agreement at any time and for any reason. If The Company cancels The Agreement, the customer may be refunded for any uncompleted prepaid Visits.

2.5 CANCELLATION POLICY

Cancellations made 48 hours or less before a Visit will be subject to a charge of $15. This includes Visits where our technician is unable to access the property, is turned away, or the customer is unavailable. Cancellations made via email to dragonacheating@gmail.com or phone call/voicemail to 936-355-1083 sooner than 48 hours before a Visit will be processed without penalty. If The Company cancels a Visit with less than 48 hours' notice, no penalty will be charged to the customer.

2.6 FORCE MAJEURE

If and to the extent that either party’s performance of its obligations pursuant to The Agreement are prevented, hindered, or delayed directly or indirectly by causes beyond a reasonable control of such party, and such non-performance could not have been prevented by reasonable precautions, then the non-performing party shall be excused from these Terms & Conditions for as long as the Force Majeure Event continues or until both parties agree to cancel The Agreement. Upon mutual cancellation of The Agreement, the customer will be refunded for any uncompleted prepaid Visits.

3.0 QUOTES

3.1 FINANCING

Financing is subject to credit approval. Monthly cost does not include sales tax and is for estimating purposes only.

3.2 SALES TAX

Depending on different factors, sales tax may or may not be collected on labor. Due to this circumstance and the accurate itemization of materials used, the sales tax may not be accurately assessed until the final invoice. Please see your quote details on whether or not sales tax is included in the quoted price.

3.3 CANCELLATION POLICY & FEES

Job cancellation after quote approval may result in a cancellation fee up to $200. Trip charge of $250 may apply if job site is not ready for us on the scheduled day. Special order or non-returnable items may be charged to the customer if the job is cancelled.

3.4 CHANGE ORDERS

Any changes to the work described within the quote must be agreed upon by all parties in writing. Any changes or damages may cost extra.

Quotes are given based on the information collected as of the date of the quote. Any alterations made to the structure, design thereof, or collected information after the date of the quote may void the quote and result in a new quote in order to adhere to applicable codes.

3.5 INVOICING

Percentage progress invoices may be issued for rough-in and startup. All invoices are due in full upon receipt unless otherwise indicated in writing. Startups not completed within 180 days after rough-in will be invoiced for prepayment and due at that time.

Terms listed here are not comprehensive. Consult your quote for job-specific terms.

Terms & Conditions are subject to change at any time.